Privacy Policy

Effective Date: January 1, 2026

Praxium Labs ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website praxiumlabs.com, use our services, or otherwise interact with us. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personally identifiable information that you voluntarily provide to us when you:

Fill out a contact form or inquiry form on our website
Subscribe to our newsletter or mailing list
Request a consultation or project proposal
Enter into a service agreement or contract with us
Communicate with us via email, phone, or other channels

This information may include your name, email address, phone number, company name, job title, project details, and any other information you choose to provide.

1.2 Usage Data & Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and usage patterns, including:

IP address and approximate geographic location
Browser type, version, and language preferences
Operating system and device type
Pages visited, time spent on pages, and navigation paths
Referring website or source that directed you to our site
Date and time of access
Click patterns and interaction data

1.3 Cookies & Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity. These technologies help us analyze website traffic, personalize content, and improve your overall experience. For detailed information, please see Section 7 (Cookie Policy) below.

2. How We Use Your Information

2.1 Service Delivery

To respond to your inquiries and provide requested information
To deliver the services you have engaged us to perform, including AI solutions, automation systems, web development, and technology consulting
To process transactions and send related information, including confirmations and invoices
To manage and maintain your account and our business relationship

2.2 Communication

To send you newsletters, updates, and marketing communications (with your consent where required)
To notify you about changes to our services, terms, or policies
To provide customer support and respond to your requests

2.3 Improvement & Analytics

To analyze usage trends and improve our website, services, and user experience
To develop new features, products, and services
To conduct research and analysis for business planning purposes
To monitor and prevent technical issues

2.4 Legal Compliance & Protection

To comply with applicable laws, regulations, and legal processes
To enforce our terms of service and other agreements
To protect the rights, property, and safety of Praxium Labs, our clients, and others
To detect, prevent, and address fraud, security issues, or technical problems

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, conducting our business, or providing services to you (e.g., hosting providers, analytics services, email delivery platforms). These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities (e.g., a court order or government agency request).
Consent: We may share your information with third parties when you have given us explicit consent to do so.
Aggregated Data: We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you.

4. Data Security & Applicable Frameworks

Praxium Labs operates under the laws of Nepal and aligns its data-handling and security practices with the following frameworks:

Nepal — Electronic Transactions Act 2063 (2008) and the Individual Privacy Act 2075 (2018), which govern electronic records, digital signatures, and the right to privacy of individuals.
Nepal Rastra Bank (NRB) IT Guidelines for BFIs where engagements touch banking or financial-services workloads.
Industry-standard control frameworks referenced for internal practice: ISO/IEC 27001, NIST Cybersecurity Framework (CSF) v2.0, and OWASP ASVS for web application security.
GDPR / EEA visitors are afforded the rights described in Section 6 below.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS protocols
Secure storage of personal data with access controls and authentication
Regular security assessments and vulnerability testing
Employee training on data protection and privacy best practices
Restricted access to personal data on a need-to-know basis
Incident response procedures to address potential data breaches

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.

5. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

Right of Access: You have the right to request a copy of the personal data we hold about you and information about how we process it.
Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Deletion: You have the right to request that we delete your personal data, subject to certain legal exceptions and obligations.
Right to Object: You have the right to object to our processing of your personal data for certain purposes, including direct marketing.
Right to Data Portability: You have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
Right to Withdraw Consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact us at support@praxiumlabs.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

6. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When personal data is no longer needed, we will securely delete or anonymize it.

7. Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files placed on your device that help us provide and improve our services.

Types of Cookies We Use

Essential Cookies: Required for the website to function properly. These cannot be disabled without affecting site functionality.
Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics).
Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences and settings.
Marketing Cookies: Used to track visitors across websites to display relevant advertisements and measure campaign effectiveness.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling cookies may affect the functionality of our website. For more information on managing cookies, visit your browser's help documentation.

8. International Data Transfers

Praxium Labs is based in Nepal. If you are accessing our website or services from outside Nepal, please be aware that your information may be transferred to, stored, and processed in Nepal or other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. By using our website or providing your information, you consent to the transfer of your data to Nepal and other countries as described in this policy. We take appropriate steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information as promptly as possible. If you believe we may have collected information from a child under 16, please contact us immediately at support@praxiumlabs.com.

10. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on this page with a revised "Effective Date" at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Praxium Labs
Email: support@praxiumlabs.com
Website: praxiumlabs.com